Management Training Opportunity Retail
Topics for training retail employees typically fall into three categories: store orientation, computer training, and soft skills or functional-specific training. In most cases the first two categories can be handled internally, either by the HR department, or an informed, productive store manager. The later often requires outside experts.
To reduce costs associated with computer and sales systems training, Harry Bilodeau, Senior Manager of Retail Sales at The NewSeum Museum, suggests purchasing an email or phone support contract to supplement or even replace the initial classroom training. “New employees can often learn the basics of the system on the job, but it’s nice to have the support for complex questions,” says Bilodeau in an October 2000 phone interview. That said, Bilodeau believes that it is his responsibility as a manager to continuously advance his knowledge. “The more I can teach, the less I have to pay for outside help.”
Things to Consider Before Buying Training Services
According to Sally Wright, a performance consultant and training professional with The Knowledge Bridge, you sometimes have to go outside the store resources to get the help you need. Still, Wright suggests you isolate your actual needs and expectations before buying training services. “Too often people think that training is the answer to everything,” says Wright in an October 2000 phone interview. “Sometimes what can initially look like a training issue is actually a process problem, an interpersonal conflict, or an organizational change issue that needs to be addressed.
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